Something's off?
Let's fix it.
Nine problems out of ten are one of the six below. For the tenth, write to us — a person reads every message.
Before you write
My computer isn't in the list
Phone and computer must be on the same network — the same Wi-Fi, not a guest network, not the hotspot of one while the other is on the router.
Discovery can be blocked by a firewall or a network that isolates devices. The way around it: scan the QR code shown by the companion on your computer. Scanning pairs you directly, no discovery needed — and it pins your computer's identity for good.
My app doesn't see the microphone
Open the app's audio settings and pick EZ Mic as the input. Every app has its own list — Discord, OBS, Zoom, Teams, your game — and picks the system default only once.
If EZ Mic isn't in the list at all, the companion's driver isn't installed: run the companion installer again, then reboot. On a Mac, log out and back in after the first install.
The cable does nothing on Android
Android needs USB tethering turned on for the cable to carry audio, and no app is allowed to turn it on for you. When a cable is plugged and tethering is off, the link line at the top of the screen turns amber and takes you straight to the setting.
Samsung phones switch tethering off every time the cable is unplugged. It takes about fifteen seconds after turning it on for the computer to appear on the cable — the line says so.
The cable does nothing on iPhone
On a Mac, just plug in — the cable is the selection. On Windows, the PC needs Apple's USB driver to talk to an iPhone: install Apple Devices from the Microsoft Store (or iTunes), then plug the cable back in.
Unlock the iPhone and tap Trust the first time.
Dropouts, lag, or a robotic voice
Prefer 5 GHz Wi-Fi or the cable. Crowded 2.4 GHz networks are the usual cause of dropouts.
The Mic delay setting (Setup on the phone) trades a few milliseconds of latency for stability: raise it if the sound stutters, lower it if you can feel the lag. Bluetooth headsets add 100–200 ms of their own — that's the headset, not the mic.
My team hears the game through my mic
Your phone is hearing your speakers. Headphones fix it completely. On Windows, Echo cancel in Setup removes most of the game from the mic when you're on speakers — it's a suppressor, so it works best when you don't talk over the loudest moments.
When you write to us
Tell us what you expected, what happened instead, and where you were: which phone (model and OS version), which computer (Windows 10, 11, or macOS version), Wi-Fi or USB. A screenshot of the phone screen helps more than a description of it.
The companion keeps a log that says what the computer saw. Attach it if you can:
- Windows —
%LOCALAPPDATA%\EZMic\log.txt(paste that in the Explorer address bar). - macOS —
~/Library/Logs/EZMic/bar.log.
Requirements
- Phone — iPhone on iOS 16 or later; Android 5.0 or later. Live dictation with translation needs iOS 26; on Android, translation downloads a language pack (about 30 MB, Wi-Fi only) the first time.
- Computer — Windows 10 or 11, 64-bit x64 only (not Windows on ARM: the virtual audio driver does not exist for it), or a Mac with Apple Silicon (M1 and later, not Intel). The companion will be a free download from the home page, when the apps arrive.
- Network — any local network shared by both, or a USB cable. No internet connection is needed for the microphone.
Purchases
Pro is bought through the App Store or Google Play, and they hold the receipt. Reinstalled the app or changed phone? Use Restore purchases in the Pro screen — it asks the store, not us. Refunds are handled by the store you bought from, under its own rules.
Short answers
Which apps does it work with?
Windows or Mac?
Does it need the internet?
What if the Wi-Fi drops?
Where are my recordings?
Documents\EZMic Recordings (Windows) or the folder you chose in the companion. When you stop a take from the phone, it offers to copy the file to the phone as well — into Files › EZ Microphone on iPhone, Music/EZMic on Android.